It has hardly been a few days time when Telecom Regulatory Authority of India (TRAI) had issued fresh regulation on blocking pesky or unwanted calls and SMS messages. The same junk and crap marketing calls and SMS text messages have surfaced again and via a different route now. So let us see and understand what route these marketing companies have been taking to send these messages and how can you file a complaint against them.
How TRAI Failed to Stop Unwanted Calls and Messages Completely
Customers expected an end to the regular unsolicited messages once the new measures of the Telecom Regulatory Authority of India (TRAI) came into force Sep 27 but it appears some loopholes were left.
While some telemarketers have taken up to internet messaging solutions from the servers abroad beyond the jurisdiction of either TRAI or the government, many customers also report getting calls from insurance or property agents from landline and mobile numbers, in violation of the regulations which had enforced a “140″ prefix for calls from registered telemarketers.
Officials say they are looking into these complaints.
TRAI chairman J.S. Sarma said the telecom regulator is looking into the matter and the existing regulations are sufficient for the issue.
“We are taking a look at that. There is no need for new regulations,” Sarma said.
Acknowledging that the calls and messages are still coming, he however noted their frequency has reduced largely.
“The fact is there are millions of people who are registered on CPR (Customer Preference Regulation), out of whom the number of people who have registered the complaint is a very very small number,” he added.
How to File Complaint Against Unwanted Pesky Calls and SMS Messages [TRAI]
Telecom Regulatory Authority of India (TRAI) said if pesky calls or messages are sent through individual numbers then notice will be served to the customers while the number will be disconnected on second violation.
“As per the regulations, if unsolicited commercial calls and SMSes are sent from individual numbers, notice will be served to the customer and his number will be disconnected on second violation,” TRAI said in a statement.
According to TRAI, 1,122 subscribers have been issued notices while 111 subscribers have been disconnected. In case of telemarketers, 17 of them have been penalized.
Registered subscribers receiving pesky messages or calls may lodge their complaint by dialling or sending SMS to 1909.
The government had introduced a regulation last month which barred unwanted commercial calls and messages from disturbing mobile subscribers by levying huge penalties on the defaulters, including fines ranging from Rs 25,000 to Rs 2,50,000.
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